Sephina jewelry is handcrafted using carefully selected materials chosen for their beauty, quality and longevity.

Our collections feature 925 sterling silver, 18K or 22K gold vermeil, solid gold, natural gemstones and freshwater pearls.

Our gold vermeil pieces are created using a sterling silver base finished with a generous layer of 18K or 22K gold, offering the beauty and warmth of gold while maintaining the quality of a precious-metal base.

Selected designs may also be available in solid gold, made to order.

As we work with natural gemstones and freshwater pearls, subtle variations in colour, shape, texture and markings are part of their natural beauty. These differences make every Sephina piece beautifully unique.

We use both 18K and 22K gold vermeil, depending on the design, each chosen for its beautiful, rich gold tone and elevated finish.

Unlike standard gold-plated jewelry, our gold vermeil pieces are crafted with 925 sterling silver as their base, rather than a base metal, and finished with a generous layer of 18K or 22K gold.

With the right care, gold vermeil offers the luxurious look and feel of gold while remaining more accessible than solid gold. Each finish is thoughtfully selected to complement the individual design and create a piece made to be worn, loved and treasured for years to come.

Your Sephina jewelry is made to be worn and loved, but a little care will help preserve its beauty.

We recommend removing your jewelry before showering, swimming, exercising or sleeping. Avoid direct contact with perfumes, lotions, cosmetics, hand sanitiser and household chemicals.

When you are not wearing your jewelry, gently wipe it with a soft, dry cloth and store it separately in its Sephina pouch or jewelry box in a cool, dry place.

Natural gemstones and freshwater pearls can be particularly delicate, so we recommend treating them with care and avoiding exposure to chemicals and prolonged moisture.

Our 925 sterling silver and 18K or 22K gold vermeil pieces are not considered waterproof.

Occasional contact with water may happen, but repeated exposure to water, sweat, salt water, chlorine, humidity, cosmetics and chemicals can affect the appearance of your jewelry and gradually wear the gold vermeil finish.

We recommend removing your Sephina pieces before showering, swimming or exercising to keep them looking beautiful for as long as possible.

Solid gold jewelry is naturally more resistant to water; however, pieces containing freshwater pearls or natural gemstones should still be treated with care.

All Sephina jewelry is covered by the statutory consumer rights applicable in the country where it is sold.

For customers in the European Union, this includes the legal guarantee of conformity provided under applicable EU and national consumer law. This protection applies if an item is faulty, does not match its description or does not perform as reasonably expected.

Normal wear and tear, scratches, accidental damage, lost items, improper care or storage, exposure to water or chemicals, and the gradual fading or wear of gold vermeil are not considered manufacturing defects.

Natural variations in the colour, shape, texture and markings of freshwater pearls and gemstones are part of their unique character and are not considered faults.

Proof of purchase may be required when submitting a claim. If your jewelry is faulty or does not conform to your order, please contact us. We will assess the issue and provide an appropriate remedy in accordance with applicable consumer law.

This may include repair, replacement, a price reduction or a refund, depending on the circumstances. Your statutory consumer rights are not limited or affected by this policy.

We carefully inspect every Sephina piece before dispatch. However, if your order arrives damaged, is faulty, does not match its description or you receive the wrong item, please contact us promptly after discovering the issue.

For damage that is visible upon delivery, we recommend contacting us within seven days where reasonably possible. This helps us document the issue and raise a claim with the delivery provider. However, this requested timeframe does not limit or exclude any statutory rights you may have in relation to faulty, damaged or non-conforming goods.

To help us assess the issue, please provide, where reasonably possible:

• Your order number
• Clear photographs of the item
• Photographs of the packaging and shipping label
• A brief description of the issue

We will review your claim and provide the remedy required under applicable consumer law. Depending on the circumstances, this may include repair, replacement, a price reduction or a refund. Any legally required remedy will be provided without charge, within a reasonable time and without significant inconvenience to you.

We hope you love your Sephina jewelry, but we understand that sometimes a piece may not be quite right.

In addition to any statutory rights you may have, Sephina offers a voluntary 30-day return period for eligible items. Items must be unworn, unused and returned in their original condition and packaging.

For hygiene reasons, pierced earrings are not eligible for return or exchange once their hygiene seal or protective packaging has been opened, except where the item is faulty, incorrectly supplied or applicable law requires otherwise.

Items made to your specifications, engraved, personalised or otherwise clearly customised are not eligible for change-of-mind returns, except where they are faulty, incorrectly supplied or applicable law requires otherwise.

Our voluntary return policy may exclude made-to-order and solid-gold pieces after any applicable statutory withdrawal period has expired. This does not affect any statutory rights you may have.

Customers are responsible for return shipping costs for change-of-mind returns, provided they were informed of this before purchase. Sephina will cover reasonable return costs where an item is confirmed to be faulty or incorrectly supplied.

Customers in the European Union generally have a statutory right to withdraw from eligible online purchases within 14 days of receiving their order, without giving a reason. Certain legal exceptions apply, including goods made to the customer’s specifications or clearly personalised.

Please refer to our full Refund Policy for complete information and instructions on making a return.

Yes. We love connecting with creators whose style, values and community naturally align with Sephina.

If you feel Sephina speaks to you and you would like to explore a collaboration, we would love to hear from you.

Please contact us with links to your social channels, audience information and a little about why you would like to work with Sephina. All collaboration enquiries are reviewed individually.

Every Sephina order is thoughtfully packaged so receiving your jewelry feels as special as wearing it.

Your piece arrives beautifully presented in Sephina packaging, designed to protect your jewelry while making it ready for gifting or simply as something special for yourself.

Where possible, we aim to keep our packaging thoughtful and minimise unnecessary materials.

We are always open to building meaningful relationships with creators and partners who genuinely connect with Sephina.

While we do not currently operate a public affiliate programme, we welcome partnership and collaboration enquiries.

Please contact us and tell us a little about yourself, your platform and how you would like to work together.