We ship internationally to most eligible destinations through our trusted fulfilment partners. Available shipping options, costs and any destination restrictions will be displayed at checkout.

All Sephina pieces are made to order unless clearly marked as “Ready to Ship.”

Made to order pieces are carefully handcrafted and typically require 1–2 weeks from the date your order is placed before they are ready for dispatch.

Custom-order pieces typically require 4–6 weeks before they are ready for dispatch. More intricate designs may require additional time.

A limited selection of special pieces may be available in stock. These items are typically processed and dispatched within 1–3 business days.

If an item is temporarily unavailable or your order is affected by an unexpected delay, we will notify you by email as soon as possible and keep you informed of the updated estimated dispatch date.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where applicable).

While we work with trusted shipping partners, Sephina is not responsible for delays caused by customs clearance, weather conditions, courier disruptions, or other circumstances beyond our control.

Sephina pieces are handcrafted and shipped directly from Bali. Depending on your destination, your order may be subject to local customs duties, taxes, or handling fees upon arrival.

These charges vary by country and are the customer’s responsibility. For more information, we recommend checking with your local customs office before ordering.

If an order is returned to us because customs charges were not paid, any shipping, customs, or return costs may be deducted from the refund. The same applies to any customs-related charges connected with returns or exchanges.