In this Warranty Policy (“Warranty”), “we”, “us” or “our” means Sephinathelabel OÜ, trading as Sephina (“Sephina”). “You” or “your” means the purchaser of the Products.

All Sephina pieces are carefully quality checked before dispatch. However, in the rare event that your piece has a manufacturing defect, this Warranty explains the coverage and support available to you.

This Warranty is provided in addition to any rights you may have under applicable consumer protection laws. Nothing in this Warranty is intended to exclude, restrict or limit any rights that cannot legally be excluded or limited.

Sephina products purchased directly through our website are protected by the statutory consumer rights applicable in the country of purchase, including protection where a product has a manufacturing defect in its materials or workmanship.

For products purchased from an authorised Sephina stockist, please contact the stockist directly, as your statutory rights apply against the retailer from whom the product was purchased.

All Sephina jewelry is covered by the statutory consumer rights applicable in the country where it is sold.

For customers in the European Union, this includes the legal guarantee of conformity provided under applicable EU and national consumer law. This protection applies where an item is faulty, does not match its description or does not perform as reasonably expected.

Damage caused by normal wear and tear, accidents, misuse, improper storage, unauthorized repairs or alterations, or failure to follow Sephina’s jewelry care instructions is not considered a manufacturing defect. This does not limit any rights or remedies available under applicable consumer protection law.

If you believe your jewelry is faulty, please contact us with your order number, a description of the issue and clear photographs of the piece.

A “Defect” means a fault in the Product resulting from improper workmanship or defective materials present at the time of manufacture.

Natural variations are not considered Defects.

Sephina works with natural gemstones and freshwater pearls, meaning that variations in colour, tone, shape, size, texture, inclusions and markings may naturally occur. These characteristics are part of the individuality and beauty of natural materials and make each Sephina piece unique.

If your Sephina jewelry is faulty or does not conform to your order, we will assess the issue and provide an appropriate remedy in accordance with applicable consumer law.

Depending on the circumstances, this may include:

• Repairing the product
• Replacing the product with the same or a comparable piece
• Providing a proportionate price reduction
• Providing a refund where appropriate or required by applicable law

Any legally required remedy will be provided without charge, within a reasonable time and without significant inconvenience to you.

Where a claim is accepted, Sephina will cover the reasonable costs associated with an approved repair, replacement or return.

We may offer store credit as an optional alternative only where permitted by applicable law and where you expressly agree to accept it. Store credit will not replace any refund or other remedy to which you are legally entitled.

Jewelry Care

Sephina jewelry is handcrafted using delicate materials and should be treated with care.

Please follow the jewelry care instructions provided with your order and available on our website to help preserve the appearance and longevity of your piece.

Excluded Damage

This Warranty does not cover:

• lost or stolen jewelry;
• lost gemstones, pearls, charms or other components where the loss is caused by accidental damage, impact or improper use;
• chain breakage unless determined to have resulted from a manufacturing defect;
• normal wear and tear;
• scratches, dents, bending or other damage resulting from everyday wear;
• tarnishing or oxidation of sterling silver;
• natural fading or wear of gold vermeil over time;
• damage caused by water, salt water, chlorine, sweat, humidity or chemicals;
• damage caused by perfume, lotions, cosmetics, hairspray, hand sanitiser, cleaning products or similar substances;
• damage resulting from accidental impact, improper storage, misuse or failure to follow our care instructions;
• damage caused by repairs, alterations or modifications performed by a third party not authorised by Sephina;
• damage resulting from continued use of a Product after a defect or damage has become apparent;
• failure to notify us of a suspected manufacturing defect within a reasonable period after discovering it;
• damage caused by circumstances outside of Sephina's reasonable control; or
• natural variations in freshwater pearls and gemstones, including differences in colour, shape, size, texture, inclusions and markings.

Please note that metals naturally change over time. Sterling silver may tarnish and gold vermeil may gradually fade depending on wear, environment, skin chemistry and jewelry care habits. This is considered normal wear and is not a manufacturing defect.

Additional Services

Repairs, restoration, replating or other services requested for damage or wear that falls outside this Warranty may be available for an additional charge.

Where such a service is available, we will advise you of any applicable costs before proceeding.

If you believe your Sephina jewelry has a manufacturing defect, please contact us with:

• your full name;
• your order number or other proof of purchase;
• a description of the issue; and
• clear photographs showing the Product and the suspected defect.

We may request additional photographs or information to assess your claim.

Products purchased through an authorised Sephina stockist may require proof of purchase from that retailer.

Please do not send your jewelry back to us before contacting us and receiving return instructions.

• This Warranty forms part of Sephina's Terms and Conditions.
• This Warranty does not exclude, restrict or limit any statutory rights available to you under applicable consumer protection laws.
• Where mandatory consumer protection laws provide you with rights or remedies beyond those contained in this Warranty, those statutory rights will continue to apply.
• Warranty claims are assessed based on the condition of the Product, the nature of the issue and the circumstances of each individual claim.
• Proof of purchase may be required for all Warranty claims.
• Sephina reserves the right to determine, acting reasonably and subject to applicable consumer law, whether an issue constitutes a manufacturing defect covered by this Warranty.